What 1000 Senior Care Organizations Teach Us All About Online Reviews
From the most challenging tasks come the most important learnings. When it comes to getting online reviews, few industries are as challenged as the Senior Care...
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Ideas For Any Business
Reputation Management Wisdom From Around The Web
In this article, we’ll explore some of the more recent wisdom from experts around the web on the benefits, pitfalls, and future of online reputation management as it...
What You can Do Right Now To Prepare For The Voice Revolution – Part 2
In Part 1 of this series, we showed why businesses should begin to use voice technologies. Google, Amazon, Microsoft, Apple, and others are rapidly developing Artificial...
The Underlying Customer Service Skills That Make Or Break Online Reviews
I ran across a great customer service article by Help Scout. If you’re a professional in a larger company, they’re good concepts to organize your...
Listen Up!…Sharpening Listening Skills Builds Positive Online Reputations
I’ve noticed that people who leave negative ratings online do so because they feel that not only did they not get what they expected, but they often feel that they...
Amazon’s Top 10 Management Books – August 8, 2018
Nothing keeps a business growing like the effectiveness of its ownership and leadership. In most cases, it’s a good thing for leadership, and all of its...
The Answer To This One Simple Question Can Make Your Business Extraordinary
A few years ago I wrote a post for another blog about the power of an organization or a leader’s “why”. In today’s flashy, busy world, it’s as...
What You can Do Right Now To Prepare For The Voice Revolution – Part I
At the time of this post, only about 15% of US households have a smart speaker. Since this isn’t a huge number, the question naturally arises is the voice revolution...
Messenger Chatbot Marketing Strategy For Small and Medium Sized Business
We built a chatbot last year for one of our clients who was opening a new facility. The primary purpose was to build buzz and Facebook followers before we opened the doors. ...
Google Changes The Ad Game With Machine Learning
Google is deploying machine learning across its ad platform. Machine learning is the science of getting computers to learn from data and act without being...
How To Turn Online Reviews Into A Competitive Advantage
The good news about today’s online reputation is in its ultra-simple rule: If your business has a better online reputation than its competitors, you’ll own...